Hutt at Heart

Hutt City Council services at Alert Level 3

As New Zealand prepares to move into Alert Level 3 on Tuesday 28 April Hutt City Council will be continuing to provide essential services like rubbish collection to our community.

Council buildings and facilities including libraries, pools and community hubs will remain closed. Staff will continue to work remotely and offer key services including consents and most regulatory functions. Our contact centre will be answering calls and continuing to respond to requests.

Key information for Alert Level 3 is outlined below.

Animal Services

  • Animal shelters remain closed to the public.
  • Animal Management Officers are responding to urgent requests and priority complaints.
  • Dog registration is on hold and will restart when it can be run in a contactless way.

Building and Resource consents

  • Some inspections and site visits can take place and some will be done remotely. It’s important that you get in contact with us before building work starts. Phone 04 5706754. Bookings can be made by completing this form:
  • Inspections for the following will be done remotely: wood burners, post lines, slab foundations, timber foundations, siting, drainage and membranes.
  • Site visits for the following will be done in person: Preline, prewrap, preclad and final inspections. They will be arranged with limited social interaction, physical distancing and contact tracing measures in place


  • Open for pedestrian access only.
  • Funerals will be able to go ahead at our cemeteries but limited to 10 people (excluding Council staff). This applies to services only – no meals, food or receptions can take place. Physical distancing and infection prevention and control requirements must be in place and a record of attendees kept in case contact tracing is needed.

Noise complaints

  • Our noise control officers will be attending noise complaints if needed.
  • Where possible we will try and resolve issues remotely first eg. by phone call.
  • If the complaint relates to multiple people gathering in breach of lockdown, you should report it to Police by calling 105 or filling out a non-emergency report form.


  • Paid parking returns.
  • The Riverbank carpark is open from Tuesday 28 April. April passes to the Riverbank carpark will remain valid to the end of May. Any queries email or call 570 6666

Public toilets

  • Closed except for the following:
    • Naenae Public Toilets in Hilary Court
    • Thousand Hands Park/ Petone Foreshore
    • Days Bay Beach
    • Riddiford Gardens Lower Hutt
    • Seaview Marina
    • Doreen Doolan Petone Mall (Monday to Friday)

Sport and Recreation spaces

  • Playgrounds are closed.
  • Skate parks are closed.
  • Sports courts and fenced facilities are closed.
  • Parks and open spaces are open for walking, but stay in your bubble and keep 2 metres away from those not in your bubble.
  • Waiu Mountain Biking Park will reopen at Level 3. If you are an experienced mountain biker, use trails you know. Please stay safe and physically distance yourself from people outside of your bubble.

Waste and recycling

  • Rubbish collection continues as normal.
  • Recycling crates that have mixed recycling in them (anything that isn’t glass) will not be picked up and you’ll need to put it in your rubbish. Glass only crates will continue to be collected.
  • Wainuiomata Cleanfill is open for existing commercial account holders. See
  • Silverstream Landfill remains closed to the public. It is open for existing account holders, and non-account holders can apply to use the landfill. Please visit our website for information on how to apply. If you need to urgently dispose of a large amount of domestic waste which is a threat to human health and not suitable for general kerbside collection please email:
  • On Sunday 10 and on Sunday 17 May 2020, the Silverstream Landfill will be open to public customers to dispose of urgent domestic waste between 9am and 5pm. Payment will only be accepted by Paywave credit or debit cards. Physical distancing of at least 2 m will be required at all times.

    Please note that we expect that this will be a very busy day at Silverstream landfill and there may be significant queues. Therefore, if your waste is not urgent, please refrain from attending the landfill.

  • The Earthlink recycling facility at the Silverstream Landfill remains closed.
  • The Seaview Transfer Station is open to the public at Alert Level 3. See for further information. The recycling bins at the front of the transfer station remain closed.

For more information and updates on Council services under Level 3 visit

Information about services available online including paying rates is available on our website

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Subscribe to Hutt at Heart – Te Manawa, your monthly email newsletter where you can find out about fantastic things going on across our city and at Hutt City Council.

Email newsletter

Subscribe to Hutt at Heart – Te Manawa, your monthly email newsletter where you can find out about fantastic things going on across our city and at Hutt City Council.